Contact Us

UK Office:

25 Neptune Court, Vanguard Way,
Cardiff, CF24 5PJ.

Customer Service: 0333 355 6183
Sales: 0844 871 6183* (*Calls cost 7p per minute plus your phone company's access charge)
Fax: 0333 355 0251

Opening hours:
Monday - Friday: 08:30 – 18:30
Saturday: 09:30 – 16:00
Sunday: 10:00 – 14:00

Please note this is not the emergency assistance number. Please click here if you are looking for the emergency assistance number.


If you have a complaint about the sale of your policy or our website, please contact us on

We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter with the Financial Ombudsman Service ( You will also be able to use the EC On-line Dispute Resolution (ODR) platform at who will notify the Financial Ombudsman Service on your behalf. Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.