Frequently Asked Questions

1. Why should I choose Covermybreakdown.co.uk?
2. Can I trust your Covermybreakdown.co.uk?
3. If I breakdown how quickly will you get to me?
4. Am I covered immediately when I purchase cover?
5. What type of vehicles will you cover?
6. Can you cover my Trailor / Caravan?
7. Which countries are covered in Europe?
8. Why are your prices such good value?
9. What levels of breakdown cover do you offer?
10. What if someone else drives my vehicle?
11. How long does it take to complete all the details?
12. How can I pay for my breakdown cover?
13. Is it safe and secure to make my payment online?
14. How do I get my documents?
15. What if I change my mind?
16. What if I have a complaint?

1. Why should I choose Covermybreakdown.co.uk?

   There is no need to pay the high prices charged by the UK's motoring clubs to obtain a good quality breakdown service. That's why we guarantee to beat the prices charged by the AA, RAC and Green Flag for similar levels of cover, excluding any time limited special offers.

2. Can I trust your Covermybreakdown.co.uk?

   Our breakdown insurance products are provided by a specialist subsidiary of AXA, one of the world's largest insurance groups, with over 40 years of experience in providing breakdown recovery assistance to motorists. Our nationwide network of breakdown and recovery agents is comprehensive and already well established - in fact it's the same network of skilled agents that other UK motoring organisations use when they can't deploy their own patrols, ready and waiting 24 hours a day and they all belong to an approved trade association.

3. If I breakdown how quickly will you get to me?

   Our average national breakdown recovery response rate is under 40 minutes

4. Am I covered immediately when I purchase cover?

   We are unable to cover a breakdown that occurs during the first 24 hours after cover is purchased for the first time except for benefits shown under Section A of the cover; e.g. UK Roadside Assistance more than one mile from your home and recovery of your vehicle to a local garage normally within 15 miles. Please read the policy wording for details.

5. What type of vehicles will you cover?

   Annual UK breakdown cover is available for cars, motorcycles, light vans providing they are under 16 years old at the time cover commences (under 11 years for our 5 Star Cover, which includes annual European cover), registered in the UK and the maximum vehicle weight does not exceed 3,500kg, is not longer than 5.1m including any tow bar, does not exceed 2.1m in width and no higher than 2m. If your vehicle breaks down whilst towing a caravan or trailer we will recover it together with caravan or trailer providing they do not exceed the following dimensions: 8m in length, 3m in height and 2.1m in width. Slightly different vehicle requirements apply for our short trip European breakdown cover

6. Can you cover my Trailor / Caravan?

   Yes. Covermybreakdown.co.uk are able to cover trailers or caravans of a recognised manufacturer providing that the trailer or caravan does not exceed 8 metres in length, 3 metres in height, and 2.1 metres in width. Trailers and caravans must carry a serviceable spare tyre and wheel and are only covered for incidents when attached to the insured vehicle.

7. Which countries are covered in Europe?

   The coverage on 5 star cover extends to Continental Europe. You are covered for journeys within the United Kingdom when travelling between your home and point of departure during the period of the insurance. Countries covered are: Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, and Turkey.

8. Why are your prices such good value?

   Covermybreakdown.co.uk don't have the fixed costs and overheads of our competitors - and being a web based business gives us further cost advantages, advantages that we can pass on to our customers, so you pay less.

9. What levels of breakdown cover do you offer?

   Covermybreakdown.co.uk have designed our products to provide a sensible choice of options - so whatever your needs we believe we've got you covered. See our cover options for buying advice on our home page.

10. What if someone else drives my vehicle?

    Providing they are driving with your permission your car is covered whoever is driving it.

11. How long does it take to complete all the details?

    Approx 2-3 minutes to obtain cover on-line with Covermybreakdown.co.uk.

12. How can I pay for my breakdown cover?

    You can pay by credit or debit card.

13. Is it safe and secure to make my payment online?

    All details of your online application are encrypted using the latest and most powerful security encryption technology available.

14. How do I get my documents?

    Once your transaction has been completed we will confirm your purchase. Then shortly afterwards we will send you your details again by email, where you will be able to view and print off your documentation.

15. What if I change my mind?

    Our policies contain a 'cooling off' period. If you find that the cover does not meet your needs, contact us within 14 Days and we will cancel your policy. Your premium will be refunded in full providing you have not made a claim or used the service.

16. What if I have a complaint?

    If you have a question or complaint, please contact us. We will endeavour to resolve the issue or refer it to our insurer. If you are not satisfied with the way an insurer has dealt with a complaint and you are a private individual, you may ask the Financial Ombudsman Service to review your case without affecting your legal rights. We would also like to hear from you if you have a compliment to make.